Refund Policy
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Refund Policy - SNKERCARTEL
Returns
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
A flat £5 return shipping fee per item will be deducted from your total refund. Original delivery fees are non-refundable.
Holiday Extension: Orders placed in December can be returned until 1st January.
Eligibility
To qualify for a return:
Item must be unworn, unused, with tags, and in original packaging
You must provide proof of purchase (e.g., order confirmation email or receipt)
Start a Return
Email us at: support@snkercartel.com
Once your return is approved, you’ll receive return instructions and the return address.
Please do not return items without contacting us first – they will not be accepted.
Damages or Issues
Non-returnable Items
We do not accept returns on the following:
Perishable goods (e.g. food, flowers, plants)
Personalised/custom products
Personal care items (e.g. beauty products)
Hazardous materials or flammable items
Gift cards
Electronic Items
Exchanges
The quickest way to get what you want is to:
1. Request a return
2. Once approved, place a new order separately
You may also request an exchange when submitting a return – just let us know in your email.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, a refund will be issued to your original payment method.
Please note:
It may take time for your bank or credit card company to process the refund.
£5 per returned item will be deducted for return shipping.
Delivery charges are non-refundable.
Cancellations
All cancellations are subject to a 5% deduction to cover payment processing fees.
Still need help?
Contact us anytime at support@snkercartel.com
Last updated: 12/07/2025
